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Shipping Policy

How It Works

All of our domestic orders are shipped with Royal Mail except for large consignments. Our worldwide shipping partners vary due to fluctuating freight costs, however you can rest assured that we only use reputable and trusted couriers. All of your shipping information will be sent to you upon dispatch. Please note that for overseas deliveries, customs fees apply and they may contact you before your items arrive.

For peace of mind, all orders sent by VIP come with tracking information.

(Tracked 48h as standard and Tracked 24h for express).

Return Policy

The Fine Print

As a luxury online wedding supplier, quality is our highest priority. If you aren't satisfied with your purchase, please contact us.

All of our personalised or made to order items are non-refundable unless faulty in accordance with the Consumer Rights Act 2015. For more information please see here.

If your item is faulty, or you have questions regarding your order, please contact and we will be more than happy to help. 

Sale of Alcohol Policy

We will only sell alcoholic products to persons who are 18 or older. By placing an order you also confirm that you are at least 18 years old.

We will only deliver alcoholic products to persons who are 18 or older. When making a delivery the courier will check your age and ask you to sign.

For more information visit

Privacy Policy

About Our Policy

VIP Occasions Co Privacy Policy This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”). PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:     - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit     - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.     - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, personalisation data, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Etsy and Wix to power our online stores--you can read more about how Etsy uses your Personal Information here:   We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices,, to opt out of our marketing options, or if you have questions, please contact us by e-mail at or by mail using the details provided below:   49 Par Four Lane, Lydney, ENG, GL15 5GB, United Kingdom

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